The ability to understand and share the feelings of others within a team or organisation.
Empathy is the ability to understand and share the feelings of others. It helps team members connect, collaborate, and respond more thoughtfully to one another’s needs and perspectives.
Empathetic teams communicate more effectively, resolve conflict constructively, and foster a deeper sense of psychological safety. When individuals feel seen, heard, and valued, they are more likely to contribute their best work and support others in doing the same.
Team-building experiences can be powerful tools for developing empathy. They encourage active listening, shared problem-solving, and deeper human connection—often in unexpected and meaningful ways. Through play, challenge, and reflection, people discover the power of stepping into someone else’s shoes.
Empathy is critical to strong leadership, inclusive cultures, and resilient, high-performing teams.
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